Cancellation and Refund Policy
Cancellation and Refund Policy
This Cancellation and Refund Policy describes how order cancellations and product returns are handled for purchases made through woollooms.com, operated by RUGS INTERNATIONAL INC.
Customers may request order cancellation within 12 hours after placing the order, provided that the order has not yet been processed or shipped.
Once an order has entered the shipping process, cancellation may no longer be possible.
To request an order cancellation, customers should contact customer support as soon as possible.
Customers may request a return within 30 days from the date of delivery.
To qualify for a return, products must meet the following conditions:
The product must be unused and in original condition
The product must be returned in the original packaging
All tags, accessories, and documentation must be included
Returns that do not meet these conditions may be declined.
Customers must request return authorization before sending back any item.
Returns sent without prior authorization may not be accepted.
Return instructions will be provided once the request is reviewed and approved.
If the return is due to a defective, damaged, or incorrectly shipped product, return shipping costs will be covered by RUGS INTERNATIONAL INC.
For returns based on customer preference (such as size, color, or style), return shipping costs may be the responsibility of the customer.
After the returned product is received and inspected, customers will be notified whether the refund request has been approved or rejected.
If approved, the refund will be issued to the original payment method used during checkout.
Refund processing may take 5–10 business days, depending on the payment provider.
Original shipping fees are non-refundable, unless the return is due to a defective or incorrectly shipped item.
Exchanges may be offered for defective or damaged products, depending on product availability.
Customers requesting an exchange should contact customer support for assistance.
Certain items may not be eligible for return, including:
Products marked as final sale
Used or damaged items caused by customer misuse
Customized or personalized products
Contact Information:
RUGS INTERNATIONAL INC
5124 N FOOTHILLS HWY
BOULDER, CO 80302 USA
Mail Address: contact@woollooms.com